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  • Location: William Penn Highway outbound Monroeville towards Murrysville. After #1 Cochran. Do yourself a favor and go to #1 Cochran before your day is ruined. The turn is a one lane entrance/exit at the light, easy to miss. Again, I compel anyone to miss this turn intentionally. Facility: New and modern, comfortable. When arriving drive up to service doors and they automatically open. Go inside and give keys to receptionist to check in. Staff/Service: Receptionist was rude. From other reviews it seems they all are. She stated we were here for a service that sounded benign. We said that we scheduled an appointment to replace the window trim. She snapped that the term she originally used was the technical way of saying my request. Kudos, you win. Let's get started. Experience: Mechanics were moving at a snail pace as urgency doesn't need apply when charging labor hours. I recommend tinting out service windows if you plan to keep on dragging your toes. Next receptionist was rude upon arrival. Last, the sales guys sat around like a posse of firemen waiting for the whistle. Find some busy work or help them find my part (more to come) We had off on Sat. had the day planned out. Car appt. at 1:30. We arrived 1:20. We were told at 2:45 that they did not have the part to fix the car and that they did not do anything to the vehicle. (Audible: They could have put adhesive on strip for temporary fix; they did not) We waited for 1hr 25min to be told that they didn't do anything and couldn't find the part. Best part, no apologies or empathy. The valet (mechanic) brought our car around 10min after them shrugging their shoulders. I explained that I was reasonable, but we wasted all this time... Why weren't we made aware 5min in? Nothing, it was the twilight zone with crickets in that office. Our service tag was left on to which I removed and thanked them for the wasted trip. In Conclusion: I know enough about cars to know that they needed to order the part (even being a dealership.) Folie (made our appointment) was short on the phone and kept cuttings off saying that we were good to go. Appointment at 1:30 Sat! This is after us calling 3x with no callback. This time we knew that we needed a part for replacement and even after asking again she confirmed we would be good. Unappreciative of people's time and understanding that people outside of the industry also know a thing or two about vehicles. Incompetent and bad service is an understatement. There are many books on leadership and many good managers out there. I recommend getting a few. We had a friend buy a car from you last year. We had the huskies and she got a red Toyota Prius, one of my few regrets in life. No need to reply Spitzer, save your breath for all the other terrible reviews
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