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  • Was underwhelming experience. Had a great time with my friends but won't be coming back. First my robe I was given was torn and replacement I was given was too small. Third robe given was adequate even though the attendant seemed frustrated she had to get me a robe that fit. The temperature within the spa was a bit warm and humid not just in the locker room but the entire spa even the lobby. The Meditation room was not comfortable. I had a 50 min massage which was just ok, not the best I've had. I really liked the scent of the massage oil so I decided to purchase it. Got home and opened it and found out what I purchased was un-scented. I called (waited 10min to speak to a human) and was told I could go back and exchange which I did. Nobody was in the store so I asked front desk for help told her what happened and she said she would get manager. Lady who showed up who was working store earlier said she was manager. She seemed to think I was nuts and kept insisting I thought I had sampled the prickly pear massage oil. I finally had to take the lid off the sample to show her what I had wanted to purchase was not what she was saying I wanted. She made a call and found out they were out of what I was looking for and offered for me to exchange for something else or return for full refund. I said I would return. Then when she came back I suggested not refunding me and just ship it to me when they get more. She declined and refunded my purchase. They said they would call me when they got more so I could get it at that time. To me too much bad service. The thing to make things right would have been to apologize for the inconvenience ship it to me waiving any shipping fees. Or do something for the trouble they put me thru and my time wasted! Something to show they appreciated my business and wanted to make it up to me. For how much they charge for services I'm definitely not coming back. I'd rather spend my spa money at a place that makes me feel like a pampered queen like The Boulders instead of a place that takes my choice to give them my business for granted. Bummer this place was a let down.
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