I was visiting from out of town & I was ready to give up on my newish vape. It wasn't charging and I had replaced the battery twice back home. I was ready to get a new one but the girl that helped me said she wanted to try a few things first. She replaced my atomizer and I got 2 new batteries. It works perfectly. She also let me know if I had any issues they were open late. Best customer service & super helpful.