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| - I've been to Apple stores all over the US, in Seattle, Florida, Denver, Las Vegas. This store is, hands down, the worst. I strongly advise one of the other Apple stores in Vegas. For whatever reason, this one seems particularly poorly managed.
First, it's freezing cold in January 2015 and there's no mall, the place is outside! This is apparently to maximize exposure to extreme temperatures in both winter and summer. Crazy.
The most disappointing part is that the place is ALWAYS understaffed. There's always a wait to buy whatever you're looking for, at least in my experience. Wait times vary from 15 to 45 minutes. Ive never been to an Apple store where there was a wait of more than a few minutes. I don't ever recall it being an issue.
Regrettably, some of the staff have surly attitudes. The guy who explained the wait repeatedly offered the following explanation, "Yes, there's always a wait when we're busy." Really?? Why?? Is it really that difficult to correctly staff a small retail store? Maybe McDonalds can offer some useful pointers on business management and basic staffing ratios. The DMV staffing model doesn't work in private business.
The place seems to be chaotic and the few staff around seem to try to avoid eye contact. There seems to be a general lack of maturity to the entire place. The staff seems more interested in giving complex tutorials to people who want to play, rather than ringing up customers who want to BUY. I saw the head red-shirt give a five-minute explanation to a woman who wanted to know where the bathroom was. I had to chase him around the store to make an "appointment" to buy an iPhone. We wont be back to this craptastic Apple Store.
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