I work in CityScape, so the location makes this a prime option for lunch. Unfortunately, the service always fails expectations. I'm guessing most of the customers don't mind this (see reference to creepy old dudes in reviews below)...but I do mind. So, my co-workers and I have decided to order pick-up a few times. They can't even get that right. Too bad, the food is fine. I usually order the buffalo chicken wrap, which I happen to like a lot...but let's face it, I can get buffalo chicken sandwich at Lucky Stripe for $3 less and be reasonably sure I'll get what I order when I order it.