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  • to: lori w. regarding : comment from lori w. of the westin lake las vegas resort & spa business owner on 3/16/2015 although we are very grateful for the valuable feedback that you've provided, we are saddened to learn that your stay was less than satisfactory. we understand how important this staycation was for you and your fiance and it is truly regrettable to learn that we missed several opportunities to impress you throughout your time with us. are you really lori? i'm still sulking in the fact we spent so much money there and feel more exhausted from the stress of what feels like buyers remorse.its awful....and whats worse it was my idea...we should stuck with the cabin up in mt.charleston as orginally planned but something different and new sounded fun... although we regret that we did not meet your expectations, we are glad to learn of the exceptional customer service that you received from our staff. two members of your staff...just two . . . thank you for taking the time to mention them by name, bri and sasha (i didnt have her name but believe this is her name) i assure you that they will be recognized for a job well done. i hope they are recognized for a lot more than that. ... how about skill, customer satisfaction, and personalities to leave a person smiling for a life time. we appreciate your review and hope you will someday allow us another chance to win you over. are you hoping we come back and blow more money we saved up to lose there? i didn't plan on gambling, i planned on what your site offered. and spent more than money there. we spent time we can't get back. thats not priceless in a good way. thats bad debt as we hope god gives us another chance to have another weekend together. we appreciate your response lori.
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