If there was a option for no stars they would receive it.
Josh the manager and Paula know nothing about customer service. My husband bought a wash and then purchased another one at the same time for future use. Well of course the wash expired in September per the receipt we had. We were at the wash with Paula, she said that she could not honor this purchase we ask if she could speak to a manager about it, in the mean time there was 2 cars waiting behind us, 5 mins later Paula and josh both come out and josh rudely says that the wash has expired and that he can't not allow this. He then made all 3 cars back up out of the line so we could turn around stalling the car detail center so I could turn around. 15 mins later, and many unhappy customers later Super star car wash won..... customers are not first there!! Go somewhere else.... you are not their top priority and don't care. As a business owner, the 10.00 wash and happy customers is my job as a manager for josh to not know that in his position he should go back to training because he clearly slept to that class and pay attention next time. I am taking this further! It's the principal. We have spent a lot of money their paying his salary..... and I hope he gets a taste of what his customer service experience is like!