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  • food was fine, i didn't have an issue with that. good serving sizes for sure. the service however, was questionable. we ordered, then i asked my waitress about whether or not they had a promotion for key to the city, as i had seen Fran's on there before. she said she'll ask the manager, then stepped away. i did not see her again until she brought out our food...common courtesy is to ask and return with the answer, whatever it may be. i even had to prompt her for a response when she did finally make a reappearance. additionally, they had little flies of some sort in the restaurant. the restaurant staff didn't seem to be doing anything, even though there was a noticeable amount of them flying around and resting against the white walls. surprisingly, this happened to me once before at aroma on King St E. the manager immediately called for maintenance, and in the meantime he went up to everyone in the restaurant individually and apologized for the inconvenience, and offered a free drink. that's what i call good service. at Fran's, we didn't even get an acknowledgement that there was a problem from the server! came here out of convenience (my friend lives about a block away). however, i don't think i'd come back again.
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