Giving this review an update after my second visit.
Went with three friends around 7:30pm. Waited for almost an hour in the storm door. Since it's not a large place you'll end up waiting here (or outside) if there's a lineup. Since they don't limit your stay time, be warned that you could be waiting a while if you go around this time. So go early if you can.
They sat us at a reasonably large table, which was nice. Only problem is that one of the two hotpot pads weren't working. We looked to our right and saw another table had a portable option set up so I'm a little confused why they didn't give us one as well (also, does that mean two hotpot pads were broken?). For being a place that hasn't been around for very long, there's no way they should have stuff breaking down on them already - and if they do, they should be giving us an alternate pad.
I hold my ground on saying that their food is good for the most part. My girlfriend unfortunately noticed that the spinach tasted very grainy, meaning it likely wasn't washed. Ew? Only food related problem I saw.
Menu requires work, both based on my comments before and the fact that there's at least two typos on it (cusumber for cucumber and muttom for mutton) - which comes off as looking sloppy. The sauces require labels in English. What they have is the labels on the wall in both English and Chinese but the sauces are moved around so much that they aren't always in the right spot. The ones in bottles in particular are only labeled in Chinese so both my girlfriend and I got the wrong sauce. Putting labels in English would fix this problem.
Service still needs a ton of work. They never check up on you at all - whether they're at full or short capacity, it doesn't matter. There's also times we'd write "Item x3" (for example) and we'd get what looks like one order - so they don't seem to have a consistent way of doing portions. All You Can Eat places tend to charge you if leave food but I don't "think" they do that here anyway (so I guess it doesn't matter?). They also tend to forget to bring you certain food. I think they missed something on our order once on three or four times.
I don't mind paying the price they charge, given that their food's really tasty, but there's so many problems with parts of their restaurant that looking for a different hotpot restaurant might be a better option.