First of all these guys are not plumbers. They are a handyman type service. That is a key point to know. I called them because I needed help removing a cartridge from my shower valve. A plumber would have the tool for the job. The guy came in and gave me a quote of 60 bucks which I thought was fair and said he could get it out no problem. Well, an hour later not only did he finally give up but he damaged the cartridge so bad that I could not turn the water back on to my house. On top of that he told me I needed to replace the entire valve now and that is something I would have to pay for. Excuse me? You come into my home, and because you do not know what you are doing, you break my cartridge to the point that I can't turn my water back on and then you tell me I am responsible to pay for a new valve which was fine before you got here? Oh by the way a new valve costs about 900 dollars to have replaced. I went back and forth with the owner TJ for about 30 minutes and it was like talking to a 10 year old kid. He wouldn't listen to anything I had to say and refused to take responsibility for his handyman's mistake. Finally I gave up and had Ben Franklin Plumbing come out and guess what? This tech had the right tool for the job, after all he was a plumber. Even though Palmer's screwed the old cartridge up pretty good he was able to get it out no problem and even put my new cartridge in for me. The valve didn't need replaced at all there was absolutely nothing wrong with it. Palmer's has no business working on your plumbing needs. Do NOT use them.