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| - We have been here twice a week since they opened. We love the food! The mushroom Swiss burger, the Cuban sandwich, the turkey bacon sandwich and the salads are great.( the prices are higher than most). Almost everyone is all smiles and friendly.
There is only one disappointment. One server has waited on us twice. She does not smile and she does not have a warm or friendly manner. Both times she did the absolute minimum in the way of service. The first time, she couldn't wait to hand us over to the next shift server because she said she was leaving. She stayed and talked to coworkers the whole time we were there. We couldn't understand why it was taking so long to get our bill. Our replacement server said that B. told her we wanted to sit for awhile and catch up(!?). I was there with my husband of 40 yrs. it was a total fabrication.
Today, B. came to our table, no smile, no friendly attitude. She took our order, and brought our drinks. She brought our delicious food and a few minutes later asked us if "everything is still ok". Then, it all fell apart. She wandered around, watching the tables fill up and taking a few orders, but never coming back to refill our drinks, never noticed we were done eating. I watched her continue to wander, go to the back, come out empty handed, talk to a coworker but never observed that we needed attention. Finally after about 15 mins. She walked up, ignored our empty drinks and food waiting for boxes and asked "Are you ready for your check?"
B. needs some very basic remedial training. She needs to know to offer drink refills. She needs to be observant. She needs to understand how important smiling and a friendly attitude is in a service industry. Hopefully, management will train her. From now on, we will ask for Anyone but B.
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