All of the staff I have encountered thus far (two waxing visits) are very friendly and helpful. Elaine is my aesthetician and she is wonderful. If you book your next appointment ahead of time, they discount the cost for that next visit. I find the pricing very reasonable. Cannot wait to go in for a facial someday soon.
Also - they use that crazy wax that hardens and then peels off (instead of using strips to peel the wax off). I find this type of wax less painful.