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  • WORST customer service by ALYSSA. I ordered a Crazy Tuna (yellowfin on top of a spicy tuna roll). After waiting a substantial amount of time and telling my husband to go ahead and start with his lunch, she came out with something else - a spicy tuna roll WITHOUT the yellowfin. I brought it back to her and said this isn't what I ordered. She argued and looked at the receipt and told me I ordered the "Spicy Tuna". I said, "no, I ordered the Crazy Tuna". She said she'd remake it, but I have to pay an extra $1.50. I asked her why I had to pay extra if wasn't my mistake. She told me, "well I read your order back to you." So I asked her "so you're saying this is my fault?" She said no. She walked off and then 10 minutes later came out and ask for $2.27 now. I told her again I'm not paying extra because it wasn't my fault. Repeat previous conversation (she read it back to me, are you saying it's my fault, no). I said "well, just give me all my money back then. It wasn't my fault that you entered the order incorrectly." Then she had the nerve to say "you're rude!" How is it that she can place my order incorrectly, demand two different amounts of money, and tell me it's not my fault and THEN call me RUDE?! Every restaurant I've ever been to has always corrected a mistake and never demanded extra money for their mistake. If anything, the really great restaurants try to make up for the setback by taking money off the bill or giving a free dessert. Why? Because they realize the importance of reputation (especially in a social media world) and repeat business. Wow. Just wow. I think I've spent $1000+ at this place over the last couple of years and I will NEVER come back. It's too much rudeness for moderately good sushi.
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