So my fridge goes out the Sunday before Thanksgiving. Calling around on Sunday late afternoon - of course no one was open. Accredited Appliance had a webform to fill out for appointment - so I did.
Prompt call the next morning at about 6:30am - I work early, and was REALLY happy to hear from them. They would be out that afternoon!
Technician shows up - clean, friendly, very knowledgeable. Does a diagnosis in 5 min and finds the problem to be some computer control board. Doesn't have part, will have to return in about 30 min. Total will be about $750.
He comes back - replaces the part in about 15 min. I pay and he is on his way.
Of course I pull the part number and look it up online. Apparently it is a common failure for this model, and a NEW replacement part can be found online for about $200.... really?? $200!!!
So now the warm and fussy of being happy my fridge was repaired has gone away - knowing that the "labor" and diag to replace this part was $550!! Even if we count drive time -- that is $550/hour. I understand you are paying for the "knowledge" - but come on.
My wife always says I am too trusting ... last time I get a repair done on the spot with no research!