I go here a lot because I live nearby. There are some things I like, but I don't understand the management's shrill and defensive attitude toward the customers. They post a remarkable newsletter that always explains why they cannot do anything about the most frequent customer complaints (flies in the pastry case, the deteriorating floor, and more).
Let's take one example: The flies in the pastry case. They've posted a long letter on the wall about how nothing can be done about the flies in the pastry case because it isn't safe to use insecticide near pastry. OK... maybe that time could be spent to kill the flies and keep the pastry case closed? They act like flies are an insurmountable puzzle never before encountered by anyone else. Try a flyswatter. Or a trap that doesn't use insecticide (like the sticky ones). Or buy a larger insect zapper. But I think they'd rather write notes to us about how they will change nothing.
I still go there because there aren't that many nearby cafes. The staff are very nice and the Curried Egg Salad Pita is good. I just wish the missives from the owner weren't so hostile (large print Wi-Fi restrictions, defensive explanations of why certain smoothies aren't profitable, and so on). Also I wish the dim lighting and the weak espresso could be improved. But the bagels are good.
I put "no" on the Wi-Fi because they restrict it on certain days to prevent studying.
It's a mixed bag.