Let's make this simple.
I had a Groupon.
It stated that as the lights in Vegas went down and the sun came up we would be enjoying the sunrise ... I assumed that meant from the air ... apparently that meant from Starbucks. we finally took off about 1.5 hours after the sun had risen.
It stated there would be no more than 8 people in our balloon, there were 11.
We flew over homes in the SW of Vegas. It was a beautiful view, but I thought it would be more secluded. Less barking dogs and more scenic Vegas.
The pilot claimed he has taught for years. Why would you even try to land in the middle of an uninhabited lot on top of trees and shrubs? The landing took a good 20 minutes of the trip. This may be common.
The crew wanted our help almost at every turn. I'm a girl and I don't want to push your dirty parachute into the container with my fresh manicure.
Thanks for the $11 bottle of champagne split between 15 people (this includes crew).
Thanks for the $7 platter of cheese and fruit after I have dirty hands from helping you wrap and store your huge balloon.
If I had a hot air balloon ride operation, I would have the balloons ready and waiting, guests would step right on into their coupled basket section. We would fly over an desolate location, and there would be a car awaiting our arrival.