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  • I have been a customer of Massage Envy since they opened their first store in Charlotte. During this time I have been to Arboretum, Southpark and Myers Park. The quality of services have declined throughout 2015 along with the availability of appointments. Customer service in the stores also has declined with no requests for feedback (formal or informal). After sharing this multiple times I decided to cancel... and yes WARNING they make it terribly difficult to cancel and continue to charge you until you come into the store and sign a form to cancel. Really? You can't get an appointment for services but you must come in to cancel? Ridiculous. They also use formal collection agencies (Transworld) to stalk you for payment to formally cancel payment and do report to credit agencies. Charlotte won't tolerate business practices like this- we expect more. Look around at all those out of business and if you don't remember who the customer is you will be next!
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