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| - If I could give this review less than 1 star I would. That is how disappointing our stay was. We have been owners for a few years now. We have stayed at this location a few times and had never been so dissatisfied. We booked a 2 bedroom condo for 2 nights. When we walked in, the smell was horrible, the floor was sticky and dirty, the dining table had crumbs and was full of chocolate. We had furniture that doesn't even match, the shower in the master bedroom had mold on the drain. Our view was blocked with trees. I called the front desk and spoke to the night manager, I explained to him how unhappy I was with our place, from the cigarette smell to how dirty it was. I told him I could not believe the type of room they had given us, as it had not been fully cleaned, the cigarette smell was very bad, the furniture not matching, the kitchen being so outdated, the mold in their shower and on top of that our view was blocked. I also asked him if they had given us their worst room as we had never stayed in this type of room before. His response was, we will get someone to clean the room for you, and this is our new style of rooms as we have been remodeled. Really, this place has been remodeled???? ( I will post pictures of their supposedly newly remodeled condos) He also said he could not move us to a different room as it was sold out. So that would mean we were stuck with this room for our 2night stay. Having our 3 year old breathing this cigarette smell, was unacceptable.
Now keep in mind, I called the front desk the moment we walked into our condo. In the 2 nights we were there no one showed up to clean, like the manager said. After, waiting for them close to midnight, I cleaned the place. I did their job that was supposed to be done before we arrived.
Then we meet some people at the elevator and asked us if we were owners or guest. We told them we were owners but were extremely unhappy with this weekend stay. We told them everything about our place, well guess what?? They were also staying in a 2 bedroom condo and their place was modern and nice, nothing compared to ours. What does this mean??? That they give their guest the best condos they have so they could become owners and give the owners their outdated, dirty rooms!
Unbelievable Worldmark!! The reason we are owners is to stay in better places than a hotel room but obviously this weekend was not the case!
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