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  • I recently had to cancel my membership to this place. Overall I had been pleased with the exception of a couple things. The membership I had included two upgrades a month. Depending on who was working, that "upgrade" could've meant a few different things. Overall, inconsistency was a little annoying but tolerable. I then went to cancel my membership. It was on hold for a couple of months because I was to be out of town. When it automatically kicked back in, I was unable to make it into the store in person (as I was still out of town) to fully cancel the membership. I did make the phone call with days to spare and was promised that a manager would get back to me. They ended up charging my card. When I went in person to finish the cancellation, I requested that they reimburse the charge for the month as I was not using it and was promised a phone call to straighten out the issue prior to the charge. The manager said that at least 30 days notice was required for that. She brought out the contract and no such agreement was written nor implied. She was then very rude saying that it was store policy. I then asked to talk to the owner. She said she would put me in touch with him and then asked very rudely why he should reimburse me for the month. I then informed her that an attempt was made to cancel prior to the month starting, I was out of town, and if the charge was not reversed I would simply dispute the charge (ie not pay it anyway) and then write a review on my experience on every review site I could find. The owner called me personally and was actually very accommodating. I was very impressed with him. He said that there would be no problem reversing the charge and anytime I would like to come back I would be welcomed as if the account was just on hold. That owner's phone call merited a five star review. The only reason I am putting four stars is due to the unprofessional and rude manager that I had to deal with prior to speaking with the owner.
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