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| - DO NOT SHOP HERE!! WARNING you will never get your merchandise.
I have just recently place an order here for $3000. It is my first time shopping here and saw some good reviews on Yelp so I go ahead and place the order for the merchandise in person. My merchandise never arrived, i paid in full, not have it on hold with a deposit. They gave my order to some other customer 3x and accused me of picking up my merchandise when i have not. I did pick up some merchandise they have on hand and wait for the other merchandise to arrive. When i picked up some of the merchandise, i have to sign off on my order stating that i have picked up certain merchandise with a date.
Every time i drop by to see if my flooring has arrived or not, in person. They said you shouldn't be here, we will call you when the merchandise arrives which i have been waiting for over a month. Every time i go to the store the sales associate / cashier gave me an attitude b/c i want to speak with a manager to have the situation resolved.
I called too, they put me on hold for 30 minutes or more and then hung up on me. I asked to speak with a manager, they promise me my stuff will be here but never called me back. The managers are lying to me time after time after time. 2 months later, i have been chasing after my merchandise and still not here, lies after lies after lies. 3 months past, still have no merchandise. Speak with another manager, they promise to air my merchandise in for me at their expense (freight only), offer no discount, nothing. I called back a week later, still no idea where my merchandise are. Seriously, are you kidding me? i have been very patient with them, calling and stopping by the store and they still don't have my stuff. The worst thing is they won't refund me and keep telling me that the stuff will be here. I just want my money back at this point, i rather pay a little more and shop elsewhere where i could get the merchandise and finish my project as planned rather then chasing after my merchandise months after months and still couldn't get my money back.
I don't know what kind of bussiness they run here but i have definitely learned my lesson which i will not recommend anyone to make any purchases here unless you are willing to call them everyday and go to the store and keep checking up on them to make sure you will be getting your stuff.
I wonder if all these good reviews were being posted by the employees. I am a real customer and i am really upset with this situation. If i could give them a lower score i would give them a negative 100. The next step i am going to do is to file a complaint with BBB and speak with my attorney about this situation.
Good luck if you are planning to purchase from them.
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