I'm a regular at the Jimmy John's by The Lakes Durango and it is always great. I was in Red Rock area and dropped by this one for first time.
I got three sandwiches. One was made wrong. The bread was so stale/hard on two of them that we had to throw them away. One was so bad it hurt teeth to try and bite. It should have been obvious to the people making these sandwiches that the bread should have been thrown away.
I am too far away to return for a refund so I went to the Jimmy John's website and when I submitted the complaint it goes to a 404 error. I rarely give one-star reviews w/o allowing a restaurant a chance to fix things. I gave them their chance.
They also did not give me a receipt. If someone that owns the place wants to make it right, here is the order to look up: Slim 4 + cheese, Slim 5 and a #5 with peppers (they forgot to put on). The total was $15.68 paid in cash and I was there about 6:30pm tonight.