Yeah, I know it's a chain restaurant with average food and average "everything"... Usually I wouldn't even review it, because they are all the same but this was decidedly worse. I eat at Chili's, Applebee's, TGIF's, etc... occasionally and I am never really impressed, but mostly satisfied because like all chains, you usually know what you are getting and have expectations that are average.
This was below par.. I was the first customer for lunch. The server/bartender was "phony" friendly, and the whole staff was talking loudly about their personal lives and generally being obnoxious.
Soup was as expected... Then the burger came out..... Working in a restaurant 9 years definitely made it evident that the meat was precooked, and left in the fridge overnight or longer and then was attempted to be cooked again. It was actually hard on the outside and pure rubber inside. The bun was grilled and black charcoal burned on one end... I almost never send food back, but this was inedible.
They made another one and the manager said they had the grill turned too high... Not true but I know they couldn't tell me the truth... Haha