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  • The cleaners are excellent. They come every week and do whatever is necessary. However, the office staff is the opposite story. They are rude, unbending, and don't communicate well. They gave me a window of 8-9 every Tuesday. Then they changed it to 9-11:30 without warning. When I questioned such a large time span, instead of finding a solution, like texting me a half hour before, they were coming, so I could do other things, besides sitting on the couch, they wanted to change my day and my team. I asked for my same team, I was told other customers might want them. It felt like everyone was more important than me and that this person who did scheduling, could do whatever they wanted to do, and I could live with that or quit, they didn't care. I guess business is really good for them that they don't need a weekly customer. I told them I wanted to keep the Tuesday space to get the same team. The response? I can have my team leader when she is available, and we still are going to have this huge time span. When this person get's tired of me, her standard answer is I will have the owner call you. Normally they send 3 people due to the size of the house. Sometimes only 2 show up, without any explanation. I have 4 dogs to deal with, so better communication would certainly help. This wouldn't be so important if I was gone all day. February, 2018 Now, as of February 1st, they decided to allow their best workers to work alone on smaller houses, so they don't keep loosing their best workers. Therefore, us that have larger homes get the bottom of the barrel cleaners. My last cleaning, the 2 ladies that they sent ruined my dining room rug, by using the wrong vacuum even after I told them which one to use. I quit the service. The owner doesn't care. This company doesn't deserve your business, because while they want your money, they aren't about good customer service.
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