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  • We bought a new Yukon Denali here a few years ago, not a cheap car, in my opinion. This model was over $65k. We have had it serviced and maintained regularly by the dealership and it's never been touched by another service provider, with the exception of getting new tires. When it was new, we didn't have any issues with it and interactions with the service dept were pleasant. Over the last year plus, we have had multiple issues and most recently, I have it in there every week for the past couple of weeks and paid hundreds of $$ to fix what they said the problem was. I am coming to realize that they have a incompetent service department. How else could one explain taking a car for service because of an obvious problem (it sounds like a clunker, rattling and whirring and check engine lights flashing) 3 times and each time leaving it several days (with a car rental at my expense the first time) then getting sent on your merry way with them saying " it's all fixed"! Only to drive off and in 5 minutes, the same problem resides. The service advisor is condescending and calls me "honey" and says things to infer that he believes that women are busy and such due to organizing play dates and taking care of the house. I'm not one to care about being PC but come on. Some of us women out here have successful careers and take care of the family, household and many other things, simultaneously, and don't have time to drive 40 minutes each way every few days to the service department because they don't have the competency to correctly diagnose and repair a vehicle, one of THEIR vehicles, the first time.
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