This place use to be really good. My mother, sisters and I started eating here in 2007, it was our go to place. It began going down hill from there. It's unfortunate because I cannot complain about the other Ruby Tuesday chains we've visited. But this one is close and convenient. Our last visit was 2 weeks ago and we noticed how unclean the booths were, not the tables but the walls surrounding the booths. Not a pleasant visit since we were very much aware that cleanliness is not their top priority. I've noticed a change in management some months back as well. He seems to be more lenient and not really focused on service. It's not just the greeting we expect, but the overall experience has decreased. I hope things change but until then we've decided to eat elsewhere.