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  • Worst customer experience I have ever received from a restaurant. I work for a company that deals with Value Card Alliance and this place accepts our Valued Card scripts. However, you cannot place a order on the phone with Value Card. They will force you to go into their location to place an order due to past customers have complained about how long the wait is when ordering on the phone. Phone orders are so customers do not have to sit and wait at a location for their food. I asked to speak with the manager regarding this and the lady said "I'm in charge!" I asked her to explain why I can't order on the phone if using Value Card due to it is just like paying with cash. All the "manager" said was "people who use Value Card take too long to come pick up their orders and it is annoying to hear them complain about it being cold due to them not picking up on time." If you are going to offer for phone orders and give a customer a time frame to pick it up, if the cost shows up after the time frame that is the customers fault. That does not mean you should deny a customer from ordering. Also when I told the "manager" I'd just pay with cash then she was EXTREMELY rude on the phone. Never have I ever ordered from a restaurant and receive such poor customer experience. I DO NOT RECOMMEND THIS PLACE TO ANYONE!! If you want great pizza with great customer experience ESPECIALLY for a business that deals with Value Card I recommend you going to Rosati's Pizza on 40th St and Thomas. They take all orders on the phone and extremely friendly especially to businesses.
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