I've been to Doolittles three times in the last two years and I've thoroughly enjoyed each visit. We first ended up there on New Year's Eve to avoid the downtown crowds and I was pleasantly surprised with my rotisserie chicken sandwich. Every visit is consistent on the following points:
+ The chicken is moist, tender, and flavorful. It also seems high-quality; no fat, gristle, connective tissue, or weird bits. The mashed potatoes are served in a double portion and do not want for melted butter.
+ Glasses never go empty, and more often than not you've got a fresh drink waiting once you've got about 1/3 of your glass left.
+ Staff isn't just friendly, they're downright cheerful.
+ A manager has stopped by our table at every visit to make sure we're doing okay and to see if there's anything we need.
By coincidence we've also gotten the same table all three times, despite 10-14 months passing between visits. No complaints - it's a large booth that overlooks the kitchen.
The overall vibe of the decor is warm and cozy with a general theme of aviation/den. There's a large waiting area out front with a good amount of seating for busy nights - we've never been crowded or made to feel awkward by being in the way while we wait.
Prices are a bit higher, especially if you go the route of meaty entrees, but I feel like I've found a great deal in the rotisserie chicken sandwich that's on par with other mall-area eateries price-wise but heads above in taste and quality.