This location charged is for an upgrade we never accepted and has refused to address it. When we picked up the car, the woman at the counter simply said, "We have you in a Kia and would like to put you in a Hyundai." She never use the word 'upgrade' or even intimated we were changing from the class of car we had reserved. Rather, she simply made it sound like it was a necessary administrative change. Then, when we signed the paperwork she had us initial next to everything we accepted and every we declined, EXCEPT for the line on their about the upgrade we allegedly accepted. As a result, we thought the upgrade line--just like the other lines in that section that we didn't initial next to because they didn't apply to us--were included as boilerplate on all agreements. Avis customer service has not been at all helpful resolving this, and we've wasted many hours trying to get it fixed. I will never rent from the Avis at the Cleveland airport again, and I strongly suggest you look for a more honest car rental agency at the airport.