Most of the times I've been here are with friends who know the owner, so I didn't realize the service is terrible for us regular people. But then again this is a typical Chinese restaurant :). We had family visiting, so we had a large party of family & friends. The moment we came in the general manager (?) was angry that we didn't answer his phone call despite being early for our reservation & then accused us of double booking (which we didn't). Some of the same food carts kept missing our section on all their rounds, so we had to literally chase them down or they ran out of a dish. Makes me prefer the places where you can just write your orders down. Food & selection are just average, but the squid tentacles & the shrimp rolls were tasty.