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| - I'm thoroughly annoyed. I signed up for one of their timeshare presentations to stay a couple nights at the Luxor (where the room was disgusting by the way), and I don't exactly know why I did that because I get free rooms in Vegas all the time.
Anyway, I wasted five hours of my time on the presentation that they put you through where they harass you to purchase from them. That was fine - I was holding up my end of the deal. Needless to say, I didn't buy. Smartest decision I've ever made.
BUT, these people are liars and cheats. They charged me $124 to hold the reservation back in June, and lo and behold weeks after I was there, they have not refunded me. Today, the guest services at the Grandview hung up on me twice, transferred me a total of seven times and FINALLY after all that gave me their customer service number. Why couldn't they have given it to me the first time?
Better question - WHY DIDN'T YOU REFUND MY MONEY?
The Grandview 'concierge' gave me some speech about how they're open 24/7 to help their guests... but oh yeah, they can't help me.
Their "customer service" department is open M-F for a total of 6.5 hours. Are you serious?? What kind of legitimate business is not open 8 hours a day???
930a-1230p and 130pm-5pm - ridiculous. So basically, if you want any kind of service, look elsewhere. They're there 24/7 if you want to give them money. If you need any kind of help, forget it.
And their location is way off the strip. Waste of money.
What a joke. I'll be complaining to the better business bureau after giving them a piece of my mind tomorrow. What a bunch of scam artists.
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