The center is clean and the staff is good. I honestly think their wax gives me skin problems. They are always trying to sell their other products. I almost think that you HAVE to buy their other products in order to NOT have skin irritation with their wax. I've gone to another wax place and never had issues before with skin irritation. When I say they try to sell you on their other products...it's all the time. It's gotten pretty annoying. I'm gonna try Pretty Kitty.