I would have given a 5 but my burger was medium instead of medium well. The Manager offered to make me another burger but I turned it down. He said we could order a milkshake or pie on him. He also deducted my meal from the bill. Very customer oriented and you could tell customer satisfaction was very important to him. The staff is very friendly and outgoing. You can tell a good manager but how is staff interacts with customers. Will definitely go back again.