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| - Run away from this place - Horrid customer service.
Giving this place a one star is an insult to the rating system. it should be a Zero star.,
We have been going to this restaurant for a while (same reason why everyone raved about it - good food) but yes, bad service...however, until Dragon Legend opens in December 2013, there was not much of a choice in Richmond Hill for good dim sum.
We even had banquet dinner there and it was a decent experience until now.
In December 2013, we went for dim sum and spoke with their captain Jimmy about booking a dinner for my 96 year old mother's birthday, February 1, 2014, which happened to fall on Chinese New year weekend. Because we had previous dinner banquet at Skyview, Jimmy assured us that we would be happy with the service, regardless of the date.
We went there again in mid January 2014, and booked the banquet for 14 people with Jimmy. As we had a vegetarian, we wanted to make sure that all is well. Again, Jimmy assured us that we would be taken care of. We expressed that we would prefer a table in the main floor (our last banquet was held on the second level which was not easy for a 96 year old)
our reservation time was 7:00 p.m. in February 1. it was a snowy cold Saturday. We arrived 10 minutes early and found the place was like a zoo, disorganized and full of people which we expected..We settled our 96 year old Mother and inquired about the status and was told that they were very busy and some customers were delayed. We waited patiently for an hour and finally, the hostess came by and brought us to the second level, and then the third level, which has two banquet rooms. She told us that this was the only room available. We accepted it because it was private even though the room was a bit cold. In this private room, there was a small sitting area above the seating area. With the 14 people and winter coats, we thought that it would be a good compromise birthday presents , we put our coats, birthday presents in the sitting area.
We waited for another 20 minutes to get service aka tea. Just when our first course was arriving, Jimmy showed up and asked us to move to another space because the hostess made a mistake, the room was reserved for someone else. We were shocked but because we did not want to make a scene during Chinese New Year, we moved to the table across the hall... Then we realized that the table was set for 10 people and the waitress said that it was only for 10. Finally we decided to move another smaller table to join our table to make it 14 seat. The waitress came by and told us that it was not possible because she had to serve the other table. By then, it was 9:30 p.m. and we informed her to walk around us.
By 10:45 p.m. , we had our dinner and yes we even tipped the full amount (the servers would suffer if we did not tip). Jimmy never gave us a discount or even came by to see if we were okay.
Skyview is not worthy of anyone's business. they may have decent food, but their service is beyond poor. The previous comments about giving their tables away are all true - if you book tables, why would you have a one hour delay unless you give your table away to your 'preferred' customers.
If my 96 year old mom was not there, we would have gone across the street to Dragon Legend, they have great food, great service.
Customers: if you truly want good Chinese dimsum, and great service, don't come here. They lie to you, they will give away your table for their "preferred" customers (there are rankings too).
Run away from here and choose somewhere else...Crown Prince on Victoria Park or even Jim Chai Kee on Highway 7 will be better.
Signed: the entire family of 14
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