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  • Hate to do it but the service here is an absolute nightmare. Upon buying our vehicle we noted that the rear drivers side DVD monitor was not operational. No problem, we'll get it fixed. That was the notion. That notion has now turned into a 3 week nightmare. Dropped it off and mentioned the DVD monitor as well as the drive not reading the discs AND the remote wasn't the same as the one noted in the actual manual (this is the killer). One week later, get a call to come get the car. All is well they said, all works. We arrive, test the system, yes the monitor is on but the DVD drive still isn't reading the discs. So I take the loaner back and tell them to keep it till it's absolutely fixed. Fast forward a week. Keep in mind, everytime I call I ask them to please make sure the remote works ALL FUNCTIONS of the DVD system. I get a call, it's all working perfect, remote works, everything works. NOPE!!! We arrive to pick it up and 2 minutes later I see that yes the monitor works and the DVD drive is reading the discs but the REMOTE doesn't. The same remote I mentioned time, after time, after time and after time. They order the remote stating we will deliver the next day. Get a call the next day, oops didn't make the delivery truck. Livid would best describe my emotion at that point. I schedule for Thursday, an entire 48 hour window for them to get their ducks in a row for delivery. Thursday comes and it turns into a maylay event because they send out the parts person WITHOUT A PHONE. How will I know they are here? What if they have an accident? What terrible logistics and business acumen. So as I'm writing this just know I still haven't gotten the remote. As a dealership, you are only as good as your weakest link and I'm pretty sure I am caught up in that exact link.
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