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  • This is an updated review based on follow-up by John P., the Service Center Manager in North Las Vegas. I have been a loyal WECO customer for almost 10 years. For the most part the service techs have been very good over the years. Despite most of them being new, they had a great attitude and performed their services in a timely manner. Recently I had a bad experience with the Accounts Receivable department. They had a bill collector call me for a $20 bill I never received. I've never made a late payment all these years - not one - so I couldn't understand why this was happening. Furthermore, the woman who call me was a complete jerk: nasty, accusatory, etc. It was so bad I was ready to cancel the service. When I called to cancel, I was connected to John P. who wanted to know why. After i explained the situation, he was mystified as to why I treated that way. He reviewed my account and saw I was a "model customer". To make up for the inconvenience and bad treatment, he apologized profusely and offered to give me one month free service. He also promised me I'd never have to speak with that woman ever again. Based on his great customer service skills, I decided to stay with WECO. Every company makes mistakes from time-to-time. It's inevitable. What matters, however, is how the company deals with it. John P. did an excellent job, resulting in my staying with WECO as a customer.
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