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| - Allow me to begin with a word of advice to anyone considering a luxury, First Class, vacation experience: When you first arrive at your hotel, if things begin going badly from the start, find an alternate destination- IMMEDIATELY! I have rarely had things recover from a bad start, and this trip was no different. Our room was not ready until 4pm, and only then because I said I was leaving (they got me back for pushing- read on)
I am a Repeat Customer to Skylofts. I have always hated the MGM casino but loved Skylofts enough to put up with walking through the MGM Casino. Now, unfortunately, MGM has taken over from whoever owned or ran Skylofts before. ( I actually asked at one point- "Let me guess, MGM took over this place, right?")("Yes- how did you know?") #DontLoveSkyloftsAnyMore. It has become the rotting cherry on top of the pile of awful that is the MGM Grand Hotel.
Decor and Suite size, of course, always great. I recommend staying in one of these suites (preferably in Winter) to experience the showers just once- you can drown standing up! While landing your helicopter as well! I mean it's big.)
Butlers and Bell Staff, mostly great. Butlers not as plentiful or generous as previous visits.
"Concierges" HORRIBLE!!!!!!!! Some of the female concierges get what I like to call, "The Four Seasons Thing" (I can't go to Four Seasons any more, they outlawed smoking there- not that I smoke in Vegas or anything, 'cause that would be wrong), but most of them, particularly one doltish, heavyset fellow who looked like he picked his shirt back up off of the dirty clothes pile that morning (keep the jacket on, buddy), were infuriatingly inept, and did NOT get the "Four Seasons" thing.
WEAK AIR CONDITIONING IN AUGUST!!!!!!!! And for two days, nobody would do anything about it, made lame excuses, and acted like I was being unnecessarily difficult. ("Your room has windows and that makes it hard to keep cool in Summer") Finally, after two sleepless nights, I let them know we had enough and would be leaving, and I received a visit from a nice man named Mark, who was some sort of Manager. He moved us to another room, and things improved. At least we had air. And they gave us a nice credit toward room charges. Why couldn't they have taken action sooner? I can't get those two nights back, but that is not their problem. The hilarious finish to that issue was that I had to go back to our old room the next morning to retrive my hot spot wi-fi thingy, and there were three workmen there with tarps and tools spread all over, and the air conditioning was blasting copious amounts of cold air all over them. Note to self, if you need air conditioning, invite the building painters and HVAC guys up for a drink.
Other Highlights:
Getting to share our "exclusive" elevator (The "exclusive" elevator to Skylofts serves a number of other floors) with drunken golfers and the other the other lovely party guests of the Meegum, was unpleasant, to say the least. They all stare as you put your key in the slot and push the large "Skylofts" button, VERY uncomfortable, nowadays.
$9 beers. Beer tastes so much better when you pay 10x the normal price for it, don't you think? (I guess $10 was out of the question.)
Waiting one hour for bell staff to come get the bags so we can finally GTFO
In room coffee makers that don't work- at all
In room refrigerators that don't work- at all
Screws and pieces falling off of doors and furniture
Radically uncomfortable pillows and bedding
$350 room service dinners for the family. For sandwiches and pasta- nothing fancy.
Heated up Stairwells, Heated up desks next to heated up windows, Heated up bedrooms, Heat heat heat.(I get it- #wewerehot)
The last piece of advice: If a place that used to charge $2,500 a night now charges $1,200 a night, it's not necessarily a good thing. It may be a sign that those willing and able to foot the $2,500 bill have moved to more suitable digs. In the case of the Skylofts, that is undoubtedly what has taken place. Guess I'll have to give Steve Wynn and Sheldon Adelson a shot- but I dislike the red suites (Wynn) and the smell of the Ventian (too perfume-y!) Ahhh- Bellagio- You Win! (until MGM manages to screw that one up too)
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