To start, this place has some really solid coffee. I usually gage this based on how much I feel I need to doctor up my drink after being served. This morning at Pour, my iced latte was delightful without anything extra. Plus, the "triangle" and "circle" baked goods (scone and bagel) were an excellent accompaniment. Most importantly, however, the service was pleasant and friendly. My wife and I walked in out of a hail-filled morning, and the last thing we needed were a couple of grumpy baristas. To our delight, we were immediately welcomed by two jovial gentlemen who added to the morning's pick-me-up with positive banter and a willingness to engage in silly chit chat. Pour Cleveland is one more reason this city is bouncing back.