Kyle Knudson was great! I'm a fairly easy going fella. Originally went in to look at a used 4Runner but after less than a minute I could see the original owner was none too easy on it. Sitting right in front of it was a beautiful Trail Premium. Kyle didn't up-sell me, I did that on my own. I simply said, make the numbers work. After maybe 25 minutes of adjustments, sale was in the bag. I would buy again, but hopefully not too soon. I guess if I had one gripe, the website inventory wasn't 100% up to date. Best to call and confirm or call to see if they have what you want even if the site says no.