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  • This review really bums me out to write. Back in May, Smooth Moves helped move us into our second story apartment. It was flawless. They were funny, engaging, and got all of our stuff moved from a storage unit to the apartment in much less time than I expected. They even rented the U-Haul truck FOR us. I was blown away at their service. Sure, they didn't have matching shirts, or a company branded truck, but that stuff is useless to me. They had great rates, great attitudes, and were fairly priced. That being said, due to a family emergency, my husband and I were forced to move out of our apartment six months later. I was excited to give smooth moves more business since they were so great the last time. I called Brandon on Monday, November 3rd and asked if there was any time available on Saturday. Brandon said they were pretty booked. I let him know Sunday, also worked for me, and that is should be a fairly easy job since it was 37 boxes and no furniture. Brandon said "Let me see what I can do..." and asked if the number I called from was a good return number. I explained it was an outbound line only. He asked me to text him a good number. I text him my cell phone number AND my direct line at work... again reminding him Sunday also worked for me.... and I never heard back. I'm sorry, but that isn't good business practice. I understand things happen, you get busy... but when Wednesday rolled around, and I still hadn't heard anything, I was forced to go with another company... for more than I wanted to pay because we had to move THIS weekend. Maybe I should have planned it more than a week in advance, but like I said... it was an emergency. I didn't pick this weekend. Brandon, brother... I really wanted to give you guys a glowing review... I really really did... and I gave you the benefit of the doubt when you didn't call me back on Monday... but even a text back saying "Hey, we can't do this weekend..." would have allowed me to call someone sooner, and not had to go with the highest bidder... Maybe you guys have grown beyond booking your own gigs, maybe you need a secretary? Since I know that you not only take the calls, but move the boxes... something. I can't recommend you to someone who I can't count on to call me back. Sorry guys, I really really am.
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