I had a good experience here. I was greeted as soon as I got there and someone checked me in. The staff was friendly and gave us a few minutes to get ourselves together. With two one year olds that was needed! Aprili was good with the boys and gave us good directions to help get them posed quickly so she could shoot fast. Babies don't wait! She managed to get shots in front of three different backdrops. We even got to use bubbles! She was really helpful in figuring out what shots to print. Another employee was quick at printing and framing so we could get our very restless little guys out of there. I know there are mixed reviews but we gave it a shot and it went well. I would say call ahead and request Aprili. I think she was training someone new when we arrived so hopefully they will have more good people soon. Also, I think it helps a lot if you go when they are not super booked especially if you have young children that are hard to shoot. We will go back.