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  • After waiting overnight to recover from our dining experience I've decided that the performance by the Chart House was so poor that I had to comment. Upon arriving to a restaurant that was less than 1/2 full we were asked to wait about 10 minutes to be seated so they could make sure the servers weren't too busy. This should have been our first warning. After being seated it became clear that they were terribly understaffed as it took another 10 minutes for a server to come over to tell us she'd be with us soon (another 5-10 minutes). Recognizing a full dinner would likely be a three hour affair, we ordered 1 bowl of soup and two small salads. The soup came out pretty quickly, but the salads took nearly 1/2 hour to arrive, and then only after I flagged down our server who we hadn't seen since she took our order. The chopped salad was more like an onion salad, but we knew asking for something else would only make things worse. We didn't see our server again until we had already been finished for 10 minutes. We asked for the check, immediately gave our credit card, only for our server to disappear once again. Finally, I had to give chase simply to pay. When I spoke with the manager about our experience there seemed to be a mixed expression of recognition, apology and helplessness. Was quite odd that there seemed to be plenty of time for all the servers to repeatedly push Landry dining club memberships, but not enough to serve the guests in a timely manner. As a return guest I was surprised by how poor the experience was. Seems to have been a trend over the last few visits. While we probably will return in the future, Chart House is unfortunately out of our regular dining rotation.
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