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  • Things started out great. Scott (owner) was in the Scottsdale/Thunderbird store when I came in. My wife and I decided on the porcelain plank tile, which looks outstanding and was a great price. Issues arose during the hand off from Arizona Flooring Direct to the installers. They arrived a day early, when I wasn't home, and were ready to proceed with the installation. I was in the middle of a full remodel which would not be completed until the next day since floors needed to be the last thing done. I had to come home and I ended up hauling boxes of tile (they didn't have a dolly and broke mine) into my condo so they had the materials on site to start the next day. Despite repeated calls and messages, I never again heard from Scott. I finally spoke with Gabe (GM) who was useless and left me feeling as if I was being unreasonable with my concerns. I went back into the store and found out Sheila, the saleswoman, no longer works there. At the end of the day, the floor does look nice and it was a great price. However, I ended up going elsewhere for my carpeting needs due to their lack of accountability. I hope this ends up helping them with their customer service in the future.
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