The lady owner/manager was nice and I really liked her, I will start with that. I bought a groupon for a shellac manicure. I've heard great things about shellac so I wanted to try. When I arrived, the owner was there at the front and greeted me, and let me pick out my color. I got my nails started by this one guy who was very gentle and nice and didn't make my fingers hurt. Another customer walked in and the owner came to me and told me she would put me with someone else because the lady who just walked in already had an appointment with the guy I was with. I move over and she yells back and some other guy comes out to do my nails and that's when it all went downhill. He made four of my nails bleed while scraping and pushing back my cuticles, so he goes and grabs a little bottle filled with alcohol and this bottle has a drop top so he smears the top of the alcohol bottle onto my bloody finger and I'm thinking how unsanitary is this and how many other bloody fingers have touched the tip of this bottle? He goes on to do my nails and he didn't file my nails very well so there were clumps and jagged edges. The nail clippers he brought out had like crusty yellow nail remains stuck on it but thank god my nails were already short and he didn't need to clip them. As my nails were drying, I brought them up to my face to look at them and the guy comes and asks whats wrong so I point out the issues and he tried to fix them but I think he couldn't see very well because it didn't get fixed. I had cotton ball lints that were on my nail that he just painted over. I will not go here again. If you decide to go, I would ask for a lady to do it or ask for Tom.