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| - I am giving a poor review because Findlay is charging me $3,300 more than what they said, and even though I have called 7 times and left several messages, I have received no return phone calls. I am in the military and travel a lot for work so getting down to the dealership has been difficult.
I had a lease through Findlay North VW for 3 years when I went in asking about trading for a newer vehicle. I was over on my miles and told the salesman if I had to pay a mileage or early lease termination fee I was not interested in trading. I loved my car and if I had to pay thousands in fees I would have just kept my car.
I was told Findlay VW would cover the fees, and when I pointed out a dent on the car the salesman said, "Don't worry about that." I received a check for $4,500 in the mail to pay off the lease payments, then I received a bill from VW for $7,800 for mileage fees, lease termination, and the dent in the door.
I called Findlay VW several times asking why they haven't kept their word, and when I finally reached someone after three weeks, I was told "they don't promise payment for mileage fees." Yesterday, the sales rep told me he would look into it and get back to me...I have no hope to hear back from him and I'm not in town to stop by the dealership.
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