The food here is awesome. My kids and I loved to frequent the dine in restaurant. Tonight however we ordered delivery. My sister paid with her card, everything was good until the food actually got here and we didn't have the card here. The driver took the food back because without the imprint they can't deliver food. Even though the card had been charged, even though they would throw it away, they didn't have an imprint.
I called the restaurant because the website does not say you have to provide the card, and when I called the card in they didn't tell me the policy. The manager at the time listened and apologized however it was a new policy and the owner would not be back until Friday. Today is Saturday. I offered to send him a photo of the card, I asked them to call the card owner and none of that would suffice. He did offer to send out new food as soon as the physical card would be presented, my sister could come there or just be at my house. Considering my sister was across town and it would be at least another hour for the food to be prepared and sent out, I didn't see the point. I have kids who's were ready to eat at that time and making them wait longer wasn't fair when we had other events planned for our Saturday sleepover.
Having the food you paid for, taken away in front of kids is not my idea of a good time. I can respect a policy but only if it's stated and told upfront. Had I known that I would have kept the card. Or at least would have paid with mine since we split the party supplies up. The whole thing just sucked. $30 bucks of food wasted. I hope someone enjoys what I bought because we won't.