ULTA is one of my favorite woman stores that I always spend too much money in. They carry everything from dermalogica to maybeline, organic products, and pretty much anything to be beautiful! I love that they have a rewards program and that they offer samples.
Costumer service? Well I worked at ULTA for 6 months in Southern California and costumer service was our main goal. I don't feel that way here as I have walked through the store a few times and not received a hello the entire time in there ( honestly I don't mind because I like shopping alone but I definitely do notice the lack of interaction) I browsed through the prestige isles and was hoping someone would ask if I needed help (which I did) but not a single hello from either of the girls there.
The last time I was there (yesterday) I did see that they had a door greeter and the lady who rang me up was greeting costumes as they walked in (appreciated !)
I don't have a problem with ULTA, although being an avid sephora shopper they do have areas of improvement with costumer service and simply interacting with their costumes ! Turn these negative reviews around ULTA store!