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  • Been a customer for five years since relocating close to this animal hospital, while it is convenient, reasonably priced and can provide the routine shots my dogs need, beyond that they are pretty much out of their league calling themselves a hospital. My first experience with one of my dogs needing more than just a basic shot was when my Mastiff was exhibiting issues with mobility, I understand larger dogs tend to have issues but I took exception to the vet's refusal to even knowledge my dogs inability to sit as sign there is something wrong. Even the person I sat next to in the waiting area noticed it right off, the trained vet believed that some dogs just sit like that? With my persistence that something should be done to find out the cause the next step was x-rays and of course they show nothing and again my vet confirmed that not being able to sit and dragging his hind legs in the morning may be normal for him. The condition became worse as winter approached and again a round of x-rays with no results and the same brush off from the vet. My last experience was truly my last with this hospital a new pup I obtained became very sick the first day I picked her up and passed that evening. Now I understand this is not the vets fault but the total lack of compassion and outright refusal to even talk to me I find absolutely horrendous, while their apparently new receptionist was very polite and I do believe tried to be of assistance the doctor on staff couldn't even be bothered to talk to a customer of 5 years who has brought three large breed dogs there for their every need. They even botched something as simple as turning over the remains of my pup to the cremation service they recommended, because they had little to no recollection of me even coming in and dropping her off with them. But my bill convinced them I must have been there, once they confirmed that I had dropped her off they insisted I needed to come back to the hospital to purchase an urn through them and they would then release her. It took the cremation service getting involved for the West Charleston Animal Hospital to finally release her remains as their only concern was the possibility of squeezing a few extra dollars out of me. Now my three dogs will go to another vet and very soon so will my fourth. The only reason they don't get a one star review is the fact they can perform simple routine services but you and your pet deserve better. You may wish to use this place out of convenience as I did but don't make the same mistake and take your pets here beyond a simple vaccine as you will be trowing money away and jeopardizing your pets long term health.
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