Somewhere between now and the 80s when I first recall going to Swiss Chalet, they changed. Maybe it's for the better, maybe not. They still have great chicken, but I miss the old swiss-style costumes they made the girls wear. It kind of classed the place up a bit and made it feel like you were eating in a place with character.
Now it's just the old in-and-out, as they say, and you hardly have time to savour the atmosphere. Which is severely lacking, these days. Now the servers wear Harvey's style outfits and get you seated, fed and on your way as quick as possible.
But they haven't changed the chicken. This is the best move they've made over the years and the only reason they're still in business. It's fantastic chicken, though I've never gotten into their sauce. I know a lot of people like it, but I much prefer their lemon soup...........
Anyway, you can at least count on them for exceptional food: their fries are still some of the best around and I've never had a bad meal here.