| rev:text
| - I used to love this place, so I was hesitant to write this review. However, the fact that the owner, Lauren, would treat a loyal customer as poorly as she did ultimately drove me to share my experience. I know this is a bit long, but it was necessary to explain why I left holding tears back. I had a big trip coming up that told them I was hoping my now fiancé was going to propose to me on. Knowing my nail tech sometimes runs behind & Lauren is the only 1 that can do nail designs (but doesn't do acrylic nails), I booked over a month in advance to be the 1st customer of the day for the tech do my fill & Lauren do the design on my nails after. I get there 15 minutes early, as requested to ensure enough time, but my tech was 25 minutes late & Lauren volunteers her to do my design. The design didn't look like what I asked for (I don't blame her, I didn't book her to do it), yet no one offers a solution to fix the issue or change the color after I said I didn't like it without the design. She just takes off the design and asks someone else to put the final coats on because her next customer arrived. This tech puts on thick coats and puts the top coat on so thick that it drained underneath one of my nails creating this big glob was stuck to my nail and skin. I pointed it out to her, she looks at it but she says nothing. So, a few minutes later I ask again to ensure she understood what I was telling her and Lauren from across the room SCOLDED me, saying I can't look under each nail before she is done! I apologized to the tech, I wasn't trying to be demanding or rude, it was just uncomfortable so I wanted to make sure it was going to be fixed. However, it wasn't fixed, I had to cut away at it once I got home. I am tearing up at this point, my nails are ruined with this thick mess (several people commented that they looked way too thick, but have loved them in the past)/colors I don't like and I don't have a day off before I leave to get them fixed. To top it off, when she was done Lauren comes over to collect payment and charges me an extra $10 for the design I didn't get!!! I questioned the price and said it was "for her time." Her time?!? I didn't say anything because I was holding back tears, but what about my time??? I didn't ask to be here almost 2 hours waiting for her tech to get there/attempt something I had booked her to do (which wouldn't have taken nearly as long because she's efficient at designs). I started balling crying as soon as I got into my car. I didn't even want to post my proposal pictures because my nails looked so bad.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)