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  • Worst furniture buying experience ever. Bought a sectional several weeks ago. One week after purchasing, I received a call from my salesperson informing me that the sectional had been discontinued, but they would be happy to sell me the floor model in consolation. Unfortunately, the floor model configuration (right-sided chaise) would not work with my family room layout (I ordered a left-sided chaise). I kindly asked the salesperson to cancel the order and refund my credit card. She stated she could not refund my monies unless I physically returned to the store. WHAT?? Ashley sold me a discontinued product; now they want to make it as inconvenient as possible for me to obtain my funds back??? I questioned this tactic (I suspect they only wanted me to return to the store to sell me a replacement product), but even after "checking with the manager," my salesperson assured me that I must return to the store for a refund. Now, I'm beginning to get a little irritated. This could have been so easy, Ashley---you could have just reversed the charge and credited my card, and we both would have walked away happy. Why was that so difficult?? I even contacted the corporate office in Wisconsin, but they were completely indifferent to my plight. In all likelihood, I probably would have returned to your store on my own to start the search again for living room furniture. But now, after clearly showing your disrespect for the customer experience (which appears to infiltrate all levels of your business, from the head office down to your independently owned & operated franchises), you've lost a customer for life. Poor way of doing business. I have turned the matter over to my credit card company as a chargeback. Never again, Ashley.
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